Return Policy

Return Policy 

At Zukime.com, we aim to provide you with the best shopping experience. If you are not completely satisfied with your purchase, our Return Policy ensures a hassle-free process for returns and exchanges. Please read the following guidelines carefully to understand how returns work.

Eligibility for Returns

To be eligible for a return, the following conditions must be met :

  1. The product must be unused, in its original packaging, and in the same condition as when you received it.
  2. The return request must be made within 7 days of receiving the product.
  3. Proof of purchase (e.g., order number or invoice) is required.

Non-Returnable Items :

  1. Perishable goods (e.g., food, flowers).
  2. Personalized or custom-made products.
  3. Products marked as "final sale" or "non-returnable."
  4. Used, swatched, or trial products.
  5. Lingerie bottoms (panty) are absolutely non-returnable.


Reasons for Returns

We accept returns for the following reasons :

  1. Defective Product : The product is damaged or not functioning properly.
  2. Wrong Product : You received an item different from what you ordered.
  3. Change of Mind : If you change your mind about a purchase, you may return it (subject to eligibility).


How to Initiate a Return

Contact Us : Reach out to our Customer Support Team via :

  1. Phone: +8801605956499
  2. Email: support@zukime.com

Provide your order number, product details, and reason for the return.

  1. Approval : Our team will review your request and, if approved, provide instructions for returning the product.
  2. Return the Product : Once approved, we will arrange for a third-party courier to pick up the product at no additional cost to you.


Return Process 

  1. Inspection : Upon receiving the returned product, we will inspect it to ensure it meets our return criteria.
  2. Replacement or Refund : If the return is approved, we will either send a replacement or issue a refund to your original payment method.
  3. Timeline : The return process may take up to 7-10 business days after we receive the product


Special Cases

  1. Wrong Product Ordered : If you mistakenly ordered the wrong product, we may exchange it upon payment of returning and resending costs. This is subject to product type and management discretion.
  2. Lingerie Items : For lingerie, we recommend consulting with our team for accurate sizing. If you face any issues after purchase, contact us for assistance.


Contact Us 

Reach out to our Customer Support Team via :

  1. Phone : +8801605956499
  2. Email : support@zukime.com

Provide your order number, product details, and photo/video proof of the issue.



Thank you for shopping with Zukime.com! We value your trust and are here to ensure a seamless and satisfying shopping experience.